DELIVERY & RETURNS
***
We ship UK wide, on both standard with the following free shipping promotions available:
FREE SHIPPING IN THE UK IF YOU SPEND OVER £25 UP
FREE SHIPPING INTERNATIONALLY
ALL DUTIES AND TAXES ARE COVERED, NO EXTRA COST AFTER PURCHASE
Free Standard Shipping On Orders Over £25 (5-7 Day from order placing)
We aim to dispatch orders as fast as we can as a small team, but please allow orders to dispatch within 5-10 working days .
Returns
The last thing we want is for our customers to be unhappy with one of our products, but if for some reason you are then we are happy to exchange the item / provide store credit within 28 days or refund within 14 days of delivery. Ensure the order is sent back in the condition it was received, with tags still attached and with the original order form.
*Store credit is fully flexible, can be used on any order of any items, at any point with no expiry.
Any discount codes or free shipping deductions that are used and become invalid will be automatically deducted from the refund value. We are unable to refund any duties and taxes paid or incurred on an order.
We cannot take responsibility for an incorrect shipping address filled on the site. Please ensure you check your completed address to make sure it is deliverable. Please ensure you keep hold of any proof of postage or tracking numbers on your returns, we cannot be responsible for returns that do not reach our warehouse.
*please note jewellery and socks are non-returnable for hygiene reasons.
For any further help or questions on returns please email our customer service representative helloecomodern@gmail.com